Welcome to SoHo Art & Custom Framing, SoHo Art & Custom Framing specializes in custom picture framing. Bring us you art and we will design a unique frame at affordable prices. Leading picture frames in Toronto , celebrating our 10th year anniversarry , we have been featured inmany decor magazine, TV shows and frame for many galleried and interior designersmore...See more text
A month ago I took two pieces in to be framed. When I went to pick them up they had done one with the wrong frame. I was assured by the sales person that I had paid for the right one but the wrong frame had been sent by their supplier. So now a MONTH later I returned to pick up my painting only to be told that I owed more money.
The sales person (of course - the same one that made the mistake to begin with) offered no apology.
The increased cost was negligible. However, given that it was their mistake and I waited a month to get my painting I would have expected some sort of acknowledgment and ownership on their part.
Obviously a couple of bucks is worth more than customer satisfaction!
I will definitely not be returning. There are plenty of good framing stores in Toronto and I recommend that you would go to anyone of them rather than Soho.
